Support

AI Audio Video Noise Remover · Last updated 12 September 2026

Need help?

Email th47555@gmail.com and we will reply within two working days.

It helps enormously if you include your device and OS version, the app version from Settings, and — if a specific file failed — its name, length and format.

What the app does

AI Audio Video Noise Remover takes an audio or video file you already have on your phone, removes the background noise from it, and gives you the cleaned file back. You can also record straight into the app and clean that.

Cleaning is paid for in time rather than credits: a three-minute recording costs three minutes of your balance. New accounts get five minutes free, and more can be bought in packs. Time never expires, and there is no subscription.

Common questions

The Audio tab is empty on my iPhone

This is expected, and it is an iOS limitation rather than a fault. iOS has no system-wide audio library an app can list — unlike photos and videos — so nothing appears there until you add something. Tap Browse files to pick an audio file from Files, or record one in the app. Anything you pick or record stays in the list afterwards.

I bought cleaning time and it has not arrived

Time is added by our server after the store confirms your payment, which usually takes a few seconds but is not instant. If it has not appeared after a minute, open the purchase screen and tap Restore — that asks the store to look again. Nothing is lost in the meantime: the purchase is held by the payment provider and credited when it is found.

If it still has not arrived, email us with the date and the pack you bought and we will add it manually.

A file will not open, or is reported as an unsupported format

Supported formats are MP3, M4A, AAC, WAV, AIFF, OPUS, OGG and FLAC for audio, and MP4, M4V and MOV for video.

If a file in one of those formats is refused, it is usually because it is still downloading from iCloud or has been moved since the list was built. Pull down to refresh, then try again.

Was I charged for a job that failed?

No. Cleaning time is only ever taken when a job finishes successfully. A job that fails, or one you cancel, costs nothing.

Where do my cleaned files go?

A cleaned file stays in the app's History until you delete it, and you can play it there at any time. Tapping Save puts a copy somewhere you own — the Photos app for video, and Files on iPhone or the Music folder on Android for audio. Copies you have saved are yours and are never removed by the app.

How do I delete my account?

In the app: Settings → Account → Delete account. You will be asked to sign in once more to confirm it is you.

Deleting removes your sign-in, clears the personal details held against your account, and deletes your job history. If you signed in with Apple, it also revokes this app's access to your Apple account. Any unused cleaning time is forfeited and cannot be recovered, and purchases are not refunded. You can also ask us to do it by email — see Your choices and rights in the privacy policy.

Do you listen to my recordings?

No. Files are uploaded only to be cleaned, are never used to train anything, and are deleted from our storage within about 24 hours. The privacy policy sets out exactly what is kept and for how long.

Reporting a problem

Email th47555@gmail.com. For anything involving a purchase, please include the store you bought from and the approximate date, so it can be matched to a transaction.

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